GENERAL JOB QUALIFICATIONS: Ability to organize work, maintain district-wide technology, and communicate effectively with end users and supervisors. Ability to communicate effectively and professionally with staff members, students, and the general public. Skills to apply knowledge of troubleshooting a variety of computer issues related to computer hardware/software, network printers, projectors, and more. Installation of equipment as directed.
Physical ability to adhere to OSHA and district safety regulations. Work within the district’s communicable disease control plan (blood borne pathogens) and be aware of the existence and potential exposure to hazardous chemicals as identified on the MSDS sheets.
EDUCATION: Associates in Computer Science or Equivalent with the job related experience preferred
ESSENTIAL JOB RESPONSIBILITIES (Not Necessarily Limited To)
1. Assist end-users with computer technical support of district technology including but not limited to installation of computers, hardware, software, audio equipment, peripheral equipment, and wiring/hooking-up of computers to the internet/domain. Complete remote and on-site repairs, rebuilding of computers, computer maintenance, computer troubleshooting, and take inventory (entry and verification of equipment and software).
2. Complete installations of technology related equipment to include: switches, access points, casting equipment, projectors, televisions/smart-tv, smartboards, speakers, microphones, mixers, amplifiers and more.
3. Serves as liaison at the school level with the technology department to restore service computers when major software/hardware/network glitches occur.
4. Work in dropped ceilings and crawlspaces to run new network lines including working for extended periods of time on ladders.
5. Utilize and prepare helpdesk tickets for the district technology department hotline if services cannot be restored on site or immediately;
6. Maintain accurate and detailed record of repair/maintenance tickets and activity performed on all district equipment. Affix the ticket to all incoming equipment and categorize by issue. Ensure tickets have a computer serial number assigned to them.
7. Update helpdesk tickets daily.
8. Work effectively as a team member in the technology department.
9. Strong communication skills, oral and written are required for the support of District technical issues and determine the source of problems.
10. Cultivate strong and positive working relationship with the Technology Service Department and other departments to develop a broad perspective and understanding of the business needs and challenges.
11. Inform Supervisor and Technology Secretary of daily school schedule by 8am every morning and update Supervisor with changes to the schedule.
12. Ability to efficiently manage work time and be able to work for significant periods of time independently and without supervision.
13. Regular attendance is an essential function of this position. Demonstrated ability to meet or exceed expectations for attendance.
14. Perform other duties as assigned by supervisor.
15. Expected to stay up to date with current developments in the technology sector. Must have a passion for computer technology.
240 Days/Year
8 Hours/Day
$16.92-24.39/Hour |